Shipping & Delivery
All domestic orders are shipped with Royal Mail. International orders are shipped Royal Mail International Standard/Tracked & Signed as determined by the customer. We highly recommend choosing Tracked & Signed for international orders. Insurance is added for all orders over £20. This charge is included in the shipping costs.
Orders are shipped in 3 to 4 business days from our office in London. For domestic orders, please allow 2 to 5 business days for delivery. International orders can take up to 10 to 15 business days. Royal Mail Tracked and Signed provides limited tracking for international deliveries; Standard Mail does not provide tracking. To get your tracking number, please contact us.
If your item is damaged, please inform us immediately. Send us pictures of any damage done to the package and item. We will do our best to resolve the matter in a timely manner. In certain cases, the damage can be caused during transit and a claim will be filed to Royal Mail in your name.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 302 Coptain House, Eastfileds Avenue SW18 1JX, London.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Mack Galus, 302 Coptain House, Eastfields Avenue SW18 1JX, London.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.